Bilingual Account Manager

Overview

Our client is looking for a Bilingual Account Manager to serve as the primary point of contact for high-end clients, primarily in the American market. The ideal candidate will manage customer relationships, navigate cultural nuances, and communicate professionally in both English and Spanish. This role is based in Nicaragua, with occasional travel to Miami required.

Challenges you would face

• Manage relationships with high-end clients and address their needs effectively
• Handle sensitive client situations with tact and diplomacy
• Adapt communication styles to suit different client personalities
• Navigate and understand the cultural nuances of the American market

The ideal candidate

• Native-level fluency in both English and Spanish
• Strong understanding of American culture and business etiquette
• Excellent communication and interpersonal skills
• Experience in customer service or account management
• Ability to handle high-end clients with professionalism and cultural sensitivity

Plus

• Previous travel experience to the US or familiarity with American customs
• Ability to adapt communication style for diverse client needs
• Tactful approach when discussing sensitive topics