Partnerships Manager
$500 Reward
$500 Reward
Overview
Our client is seeking a dynamic and results-driven Partnerships Manager to manage partners and resellers, focusing on white-labeling innovative solutions. This role requires a strategic thinker with excellent relationship-building skills, capable of driving growth through effective partnerships and tailored solutions. The primary focus will be on upselling, Net Revenue Retention (NRR), and churn reduction. There is potential for growth into an enterprise account management role based on performance.
Challenges you would face
- Cultivate and maintain relationships with partners and resellers, understanding their business needs and objectives
- Develop and execute strategic account plans to drive growth and achieve business objectives
- Identify and engage with potential partners to expand white-label solution offerings
- Collaborate with partners to tailor solutions that meet their specific needs and ensure seamless integration
- Provide training and support to partners for successful implementation and adoption
- Proactively engage with partners to drive product adoption, usage, and value realization, enhancing retention and NRR
- Identify upsell opportunities and execute them seamlessly
- Analyze partner data, usage patterns, and feedback to provide insights for product enhancements
- Track and analyze performance of partnerships and reseller accounts, presenting reports on key metrics
- Collaborate with cross-functional teams to align partnership initiatives with company goals
The ideal candidate
- Demonstrated experience (2+ years) in a Customer Success, Account Management, or Partnership role, preferably within a Chat company, SaaS, or technology-related industry
- Must have 3+ years of sales experience in some capacity
- Proven success in upselling, renewals, and churn reduction, with a track record of meeting NRR and upsell targets
- Excellent written, verbal, and customer-facing presence
- Analytical mindset with proficiency in interpreting data and translating insights into actionable strategies
- Self-motivated, proactive, and organized individual with a customer-centric approach
Plus
- Additional certifications in Customer Success
- Familiarity with Chat companies, SaaS, or technology-related industries
- Experience with HubSpot, Google Suite, and Microsoft Office Suite
What the company offers