Inside Sales & Customer Success Coordinator

Overview

Our client is looking for an Inside Sales & Customer Success Coordinator to support operations, manage customer support, and oversee e-commerce and marketing activities. The ideal candidate will play a key role in driving sales, managing order workflows, and ensuring exceptional service for retail and direct-to-consumer customers. This remote position involves managing inventory, processing orders, and coordinating with the marketing team to increase brand visibility.

Challenges you would face

• Engage with new and existing retail partners to drive sales through upselling and cross-selling
• Manage inventory and order processing using Cin7 and Shopify, coordinating with the warehouse team
• Update and optimize the company’s Shopify website for better user experience and accurate inventory display
• Create digital assets for social media and email campaigns, and execute social media strategies
• Provide in-store merchandising support for retail partners to optimize product displays
• Respond to customer inquiries and ensure high customer satisfaction

The ideal candidate

• Proven experience in inside sales, e-commerce, and inventory/order management
• Proficiency in Shopify and Cin7 or similar inventory management systems
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple projects in a fast-paced environment

Plus

• Experience with social media marketing and digital asset creation
• Customer service-oriented with a passion for supporting partners' success